Author

Nadia Holloway

Operations Editor

12+ years experience

Nadia joined a small online homewares business as its fourth employee and left it as head of operations, by which point it shipped from two warehouses and employed forty people. Most of what she learned came from things breaking: a courier contract that did not cover oversized parcels, a stock count that only one person knew how to run. She now writes Emazoo's operations and shipping guides, and her test for any process is whether a new starter could follow it on a Monday with nobody to ask.

Covers

  • Operations
  • Standard operating procedures
  • Warehousing and 3PLs
  • Courier contracts

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