Rafael Ostrowski

Rafael started packing orders in a rented unit for a small homewares brand and ended up running fulfilment for two online businesses, moving a combined few hundred thousand parcels a year. He has switched couriers, moved warehouses, rebuilt a returns process twice and learned the hard way what a surcharge schedule can do to a margin. At Emazoo he covers shipping, returns and warehousing, always with the costs written out line by line.